Available courses

Business Services Foundations: Building Trust with Employers

PayPal

Business services work is strongest when employers experience career and workforce professionals as reliable, prepared, and useful. This course introduces practical business services foundations and helps participants identify everyday behaviors that build or weaken employer trust. Participants will examine the employer as a customer, the dual-customer purpose of business services, trust-building communication habits, referral quality, follow-up, and documentation. By the end of the course, participants will complete a Trust-Building Employer Contact Checklist that can be used before, during, and after employer contact.

Designing an Employer Engagement Plan

PayPal

Employer engagement is stronger when outreach is intentional, employer-centered, documented, and connected to follow-up. This course helps career and workforce professionals design a practical 30-day employer engagement plan. Participants will examine the difference between a contact list and an engagement plan, identify planning inputs before outreach, use a simple engagement sequence, and complete a 30-Day Employer Engagement Plan Template. The course emphasizes practical application, dual-customer thinking, respectful employer communication, and follow-up that supports stronger business services practice.

Using Labor Market Information in Employer Conversations

PayPal

Employer engagement is stronger when outreach is intentional, employer-centered, documented, and connected to follow-up. This course helps career and workforce professionals design a practical 30-day employer engagement plan. Participants will examine the difference between a contact list and an engagement plan, identify planning inputs before outreach, use a simple engagement sequence, and complete a 30-Day Employer Engagement Plan Template. The course emphasizes practical application, dual-customer thinking, respectful employer communication, and follow-up that supports stronger business services practice.

All courses