Available courses

Business Services Foundations: Building Trust with Employers

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Business services work is strongest when employers experience career and workforce professionals as reliable, prepared, and useful. This course introduces practical business services foundations and helps participants identify everyday behaviors that build or weaken employer trust. Participants will examine the employer as a customer, the dual-customer purpose of business services, trust-building communication habits, referral quality, follow-up, and documentation. By the end of the course, participants will complete a Trust-Building Employer Contact Checklist that can be used before, during, and after employer contact.

Business Services in Practice: Employer Engagement, Retention, and Talent Partnerships

Business services work is strongest when employers experience career and workforce professionals as reliable, prepared, and useful. This course introduces practical business services foundations and helps participants identify everyday behaviors that build or weaken employer trust. Participants will examine the employer as a customer, the dual-customer purpose of business services, trust-building communication habits, referral quality, follow-up, and documentation. By the end of the course, participants will complete a Trust-Building Employer Contact Checklist that can be used before, during, and after employer contact.

FCD Instructor Training 2026

The FCD Instructor Training course prepares qualified career development professionals to deliver the NCDA Facilitating Career Development curriculum. The program combines self-paced eLearning activities, live virtual sessions, instructional practice, program-development assignments, and individualized feedback from an NCDA FCD Master Trainer.

Candidates must successfully complete all training requirements and demonstrate readiness in content knowledge, facilitation, ethical practice, organization, responsiveness, and trainee support. Completion of the training does not by itself guarantee approval or continued status on the NCDA FCD Instructor Registry.

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